1. What is a chocolate Tour?

A delicious, expertly-guided and fun adventure through Geneva: visiting the finest chocolate boutiques and sampling their specialities, learning about chocolate and its history, as well as about Geneva, its artisans and discovering places and anecdotes that not even locals know about.

2. Who goes on a chocolate tour?

Anyone who enjoys eating chocolate, or wants to see (and taste!) the city in a different light. You don’t have to be a chocolate connoisseur to come along (though you probably will be on your way to becoming one by the end!). 

3. How Many Places do we visit?

We will visit at 6 unique locations plus we’ll have a surprise stop. You will have about 14 different tastings in all shapes and forms. Our goal (and promise!) is that if you accept everything you’re offered to taste then you will be completely chocolate-ed out by the end of the tour!

4. Dietary restrictions

Unfortunately, we are unable to guarantee substitutions for all dietary restrictions such as: Gluten-Free, Vegan, and other food allergies. You’re welcome to join us, but you may miss out on a number of tastings.

If you leave us a note in your online ticket purchase, we will order alternate tastings wherever possible. In all cases, our tour guides will inform the group of the ingredients in tasting and leave it to the final discretion of each guest to partake.

PLEASE NOTE, we cannot guarantee that cross-contamination may not occur due to the nature of our tasting locations. If you have severe food allergies, please contact us at info @localflavourstours.com before purchasing tickets.

5. Should I eat anything before the tour?

We recommend that you eat a light savory breakfast/lunch before joining us for the tours.

1. Are there age restrictions?

Children are welcome, but please bear in mind that some children have a limited attention span and therefore a 3 hour tour may not be appropriate for them. Parents know their children best and should assess the situation individually. Since there is a lot of standing and walking, please consider this when deciding whether the tours and events are appropriate for your child. Unless your child is a very good walker for children up to 5 y.o we do recommend a stroller in case they get tired since we are walking about 2.1 km, which includes a slight hill.

If your child is 2 years of age or younger and will not be eating, you will not need to purchase a ticket for him/her. If your child is 3 years of age or older, you will need to purchase a child ticket for him/her, regardless if he/she will be eating.

2. How physically fit do I have to be to enjoy the tour?

The walking tours require a certain level of physical stamina. We are on our feet for approximately 3 hours. Tastings are on the go and seating opportunities can be limited and sporadic. Be prepared to cover about 2.1 km, which includes a slight hill. Tastings are on the go and seating opportunities are limited and sporadic.

3. Is the tour accessible by wheelchair?

Unfortunately, wheelchairs are not recommended, due to the tight spaces in the establishments we visit. The Old Town is a historical district, which means that there are areas that are not ADA compliant. As well, the tour utilizes narrow sidewalks, cross uneven cobble stone streets, traverse certain staircases and utilises the boat to cross from the left bank to the right bank of the lake. Some of the artisans and businesses we visit are very small, and are not wheelchair  accessible in a tour group of up to 16 guests.

4. How about my dog?

Pets are welcomed, they will for sure enjoy the walk, but in some of the establishments we visit, pets of any kind are not allowed so they will have to stay outside for a few minutes.

1. Do I have to Purchase a ticket in advance?

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

2. Can I get a refund or reschedule my ticket?

BOOKINGS CANCELLED 24 H PRIOR TO THE TOUR are fully reimbursed
CANCELLATIONS
Any cancellation/amendment must be communicated via e-mail to: info@localflavourstours.com
A booking is considered successfully canceled or amended only after Local Flavours Tours sends successful notification via email and cancellation/amendment fees are applied.
Refunds are disbursed at the discretion of management.
Group Tours
A tour can be cancelled with a full refund up to 24 hours before tour departure.
Private & Corporate Tours

• A tour can be cancelled with a full refund up to 45 days before tour departure.
• If a cancellation is made 45 days before the tour a cancellation fee of 30% will be charged and the remaining payment will be held as a store credit that can be used for future bookings.

Gift Cards
Gift cards are non-refundable.

LATE ARRIVALS AND NO SHOWS
We recommend you show up 15 minutes before the scheduled starting time of the tour or experience. Our group tours begin & depart precisely at the scheduled tour or experience start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. If you are having a hard time arriving on time we encourage you to contact us as soon as possible so we can do everything in our power to assist you with arriving at the meeting point at the scheduled time or reschedule to the next available tour.

CANCELLATION DUE TO PLANES, TRAINS, AUTOMOBILES OR ILLNESS
Inside of 24 hours, your spot on the tour has been reserved exclusively for you. Since we are unable to fill your spot if you’re unable to attend for any reason (including transportation or illness), we do not offer refunds after that time. Please plan ahead so that you are able to join us and don’t miss out!

WEATHER
Likewise for the above mentioned conditions, we do not offer refunds in the case of cancellations in the 24 hours prior to the tour due to inclement weather. Our tours run rain or shine. In the event that weather conditions make it impossible to run the tour, we will contact you offering a rescheduling or a refund.

AMENDMENT POLICY
We would be happy to assist you with rescheduling your tour, free of charge, with any requests made more than 24 hours of the starting time of the tour. We reserve the right to charge an amendment fee of 30 CHF per person should you request to reschedule within 24 hours of the starting time of the tour. Please note Local Flavours Tours does not guarantee to reschedule any tour less than 24 hours before the scheduled departure time. No refund is provided for any unused portion of a tour.
Any cancellation/amendment must be communicated via e-mail to: info@localflavourstours.com
A booking is considered successfully canceled or amended only after Local Flavours Tours sends successful notification via email and cancellation/amendment fees are applied.

REFUNDS ON UNUSED SERVICES
All Local Flavours Tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to use.

GIFT CARDS AND CERTIFICATES
We reserve the right to change the policies on the duration of validity of gift cards, ensuring at least 12 months notice for holders.

TRAVEL INSURANCE
The company strongly recommends guests purchase travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Eating Europe.

FORCE MAJEURE
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, global health pandemic, political insurgence, insurrection, riot, civil unrest, government closure, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.This will be decided at the discretion of management on a case by case basis.

LOCAL FLAVOURS TOURS reserves the right to cancel the tour at any time. In this situation the price for the tickets purchased will be reimbursed.

ACTIVITY TAKES PLACE RAIN OR SHINE:

The activity runs regardless of weather conditions. In the rare situation where the seller is forced to cancel the event, ticket-holders will be allowed to reschedule to another time (subject to availability).

3. If the food tour is sold out can I get on a waiting list?

Sorry, we do not currently offer a waiting list. However we suggest you to visit regularly our site as sometimes we might have a last minute cancellation.

4. Is there a minimum number of guests that must be registered before a tour will run?

We require a minimum of 2 guests to run a tour. In the event that we do not meet our minimum numbers, we will notify registered guests the day prior to the tour by email. A full refund will be offered to guests for cancelled tours.

5. What is the maximum number of guests on a tour?

The maximum number of guests on a tour is 15.

6. Are gift certificates available?

Yes, you could purchase them here: https://localflavourstours.com/gift-certificates/

7. What is the additional pricing on my ticket?

All taxes and fees are inclided in the price of the ticket. They are of$3 ticketing fee per ticket purchased plus a 7.7% VAT TAX.

8. Do you offer discounted tickets for children and seniors?

Children aged 2-12 can benefit from discounted children tickets. Unfortunately, we do not have a special price for seniors.

9. If I am bringing an infant/very young child do I need to Purchase a ticket for them?

Children 2 years old and under who will not be eating do not require a ticket. However, please email us in advance to let us know that you’ll have a little one with you! Child tickets are required for children over 3, regardless of whether they will be participating in tastings.

1. How much walking is involved?

We walk at a moderate pace, pausing often to share interesting facts. We cover about 2.1 km over the 3-hours. 

2. Boat Transfer

If weather permits we will take La Mouette – Geneva’s public transport boat.  Please inform us in advance if you are vulnerable to sea-sickness. The alternative would be to cross the Pont du Mont Blanc on foot.

3. Does the tour end in the same place it begins?

The events will end within a few blocks of the starting point.

4. What happens if it rains or it snows?

All tours and events are held rain or shine. If it’s hot we can usually substitute the hot chocolate for an iced chocolate drink or chocolate ice cream. If it snows the hot chocolate will warm you up before we set off. We do suggest you bring appropriate clothes for the weather, and an umbrella if you think it will rain. 

5. Can I shop on the tour?

We ask that you please wait to shop until after the tour so that we can stay on schedule and continue with the informative tour and food tastings in a timely manner. Allow time at the end of the tour to return to your favourite stores and vendors.

6. Are Bathroom available on the tour?

Yes, bathrooms are available throughout our tours and events. However, we strongly recommend that you use the facilities before meeting up, so that we can stay on schedule and maximize our tastings! 

7. In which language is the tour?

Our regular tours are in English. Private and Corporate tours can be offered in French, German and Italian. Please check the schedule on Chocolate Flavours page or using the BOOK NOW button or visit our Private groups web section.

7. Are cameras allowed on the tour?

Yes! In fact, we strongly encourage participants to take photos during our events. However, we do not allow video cameras or tape recorders to record the events in their entirety without prior written consent.

1. Do your tours have anything to offer someone living in geneva?

Locals join us all the time and have a blast! Amazing chocolate, history, and expert tips – it’s a great way to fall in love with your own city.

2. Does the Tour guide accepts gratuities?

If you enjoyed your Tour Guide’s services, gratuities are always appreciated. The standard gratuity in the service industry is 15%.